Terms & Conditions

Terms & Conditions

Domain Name:
The domain name www.shakehands.co.in is owned by Shake Hands – My Pet Store.

User Account, Password and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.

All prices are in Indian Rupees. Prices, products and Services may change at shakehands.co.in’s discretion.

All Sales Final:
All sales made on the website are final and absolute. A sale once made cannot be cancelled. Refunds, exchanges, credit note facility is not available for any sale made on the website.

Delivery Charges:
A nominal delivery charge will be calculated based on the delivery address. Delivery charges are subject to change without prior notice however, before confirming the order the applicable delivery charge will be calculated and confirmed.

Access to shakehands.co.in:
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice.

When you visit shakehands.co.in or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us.

‘Shake Hands’ and other marks indicated on our website are trademarks of Shake Hands – My Pet Store. Shake Hands’s trademarks may not be used in connection with any product or service that is not Shake Hands’ or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Shake Hands’.

Use of shakehands.co.in is available only to persons who can form a legally binding contract. If you are a minor i.e. under the age of 18 years, you may use the website only with the involvement of a parent or guardian.

Events beyond our reasonable control:
We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control.

Our Contract:
Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation E-mail").

Pricing and availability:

Minimum Delivery Order is Rs. 400/-

Please note that the dispatch date mentioned in the order confirmation email is an estimate. They are not guaranteed dispatch times and should not be relied upon as such.

As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable. We will provide you an indication of when the product will be back in stock. Alternative products will also be offered to you.

Despite our efforts, a small number of products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product.  If a product's correct price is higher than our stated price we are unable to service the order and we will contact and inform the customer accordingly”

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.